You may cancel the booking 24 hour prior to the time of journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 24 hours of the pick-up time, then following rules will apply:

1. Multi Day trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.
2. Single Day trip: No Refund will be issued to the user.
3. One-Way trip: No Cancellation Charges if Cancelled at least 5 hours prior of pickup time.

Refunds
If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at contact@cabjio.com or call us at +91 77973 99905 (24*7), The refund requests done via Whatsapp and SMS are not taken into consideration.

Note:

• In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. cabjio.com doesn’t take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of cabjio.com shall not be subject to any compensation.
• In case of no-show by the customer, or no intimation about change of time/date of booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no show/cancellations.
• In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we cannot find a replacement, a full refund of the advance amount will be done.